We ship worldwide! – and for free within the European Union and the US for orders above 100 EUR.

Once your order is shipped, you will receive a shipping confirmation to your e-mail with the tracking link.

Netherlands - €5,99 (Free for orders over €100)

Germany, Belgium, Czechia, Poland, Hungary, Luxemburg - €6,99 (Free for orders over €100)

Austria, Denmark, France, Slovakia, Slovenia, Sweden, Lithuania, Switzerland, Ireland, Norway, Latvia - €10,99 (Free for orders over €100)

Spain, Italy, Estonia, Malta, Finland, Portugal - €14,99 (Free for orders over €100)

Croatia, Romania, Bulgaria, Cyprus, Serbia - €19,99 (Free for orders over €100)

United States - €14,99 (Free for orders over €100)

United Kingdom - €19,99 (Delivery duty is covered by the customer. Please note that the UK is NOT part of the EU therefore subject to taxes.)

Canada - €19,99 (Delivery duty is covered by the customer.)

China, Russia - €19,99 (Delivery duty is covered by the customer.)

Israel - €14,99 (Delivery duty is covered by the customer.)

Philippines, Thailand - €14,99 (Delivery duty is covered by the customer.)

India - €29,90 (Delivery duty is covered by the customer.)

Rest of the world - €39,95 (Delivery duty is covered by the customer.)

Please note that for shipments outside of the EU import and tax costs are at your own expense. We are not responsible for any additional charges, nor the cost of return shipping should you refuse delivery.

Shipping time depends on the shipping destination, but we intend to deliver all orders within the following time frames:

• Netherlands: 1-3 workdays
• Belgium: 1-3 workdays
• Luxembourg: 2-6 workdays
• Germany: 1-3 workdays
• United Kingdom: 3-15 workdays
• France: 5-7 workdays
• Switzerland: 5-7 workdays
• Austria: 5-7 workdays
• Sweden: 5-7 workdays
• Denmark: 5-9 workdays
• Norway: 5-7 workdays
• Rest of Europe: 5-7 workdays
• USA & Canada: 7-12 workdays
• Rest of World: 5-15 workdays

Once you placed an order our fulfilment partner will ship your order as soon as possible. Due to this process, we are unable to change the details of orders made on our system once they have gone through the shipping process. 

Once you get your shipping confirmation, you may be able to contact the shipping provider and arrange for delivery to a different address.

You can also wait for a missed delivery and pick it up from a customer pick up point or we can re-ship it after it is sent back to us.

For shipments outside of the EU, import and tax costs are at your own expense (*UK - depending on the choice of carrier). We are not responsible for any additional charges, nor the cost of return shipping should you refuse delivery.

When your order is shipped, you will receive an email with a tracking link. Make sure to check your spam box. If your tracking link is broken or if a package is stuck or lost somewhere for too long, make sure to reach out to us at support@cortazu.com

If you live in The Netherlands or are planning to visit exciting Amsterdam anytime soon, please feel free to stop by our Flagship store. Located at the Admiraal de Ruijterweg 59H in Amsterdam.

You can also find us in specific locations from Bever and Carl Denig.

If your package is stuck at customs the best thing to do is communicate with your customs to see when the package will be released, wait for the processing period to finish, and pay any fees that are required. We are not responsible for this, as we have no control over national laws.

Make sure the product still has its original tags attached and the product is unused.

To initiate the return/exchange process for EU orders, kindly proceed to our dedicated return portal and adhere to the outlined steps: https://cortazu.returnless.com/.

To get the return/exchange process started for US or UK orders, please go to our return portal and follow the steps: https://cortazu.montareturns.com

Look up your order using your Email (the one you used to place your order) and Order Number (the "Uw referentie" number which you can find on the invoice that came with your package). 

Please enter the order number with the # symbol in front on orders coming from the UK and the US.

For a complete return of your order, we will deduct a return handle fee of 6 EUR from your refund.

As soon as we have received the good(s) and ensured that it is in good condition, we will transfer a refund to you.

We accept returns on orders shipped within the EU, US and UK within 30 days of purchase. Please ensure that tags are still intact and that the items are unworn, unwashed, and undamaged. 

(EU) To return an item, please fill in this form. 

(US, UK) To return an item, please fill in this form. 

Refunds may take between 7-14 business days to process once the item is delivered to our facility. This may also vary on the Bank of the credit card used for the purchase.

If no refund is received within 14 business days, contact us support@cortazu.com and we'll get to the bottom of it!

If for any reason you are not entirely satisfied with your purchase, it’s super simple to return with our 30-day return policy. The conditions for exchange are dependent on the following: the items must be unworn, unwashed, and still have all tags attached.

Exchanges are not guaranteed because our stock is limited. To exchange an item, please fill in our exchange form.

If you wish to return your order for a refund, the free item has to be returned too. In case you wish to keep it, we will deduct the price of the item from your total refund amount.