Exchange or return?
How do I exchange or return my product(s)?
Make sure the product still has its original tags attached and the product is unused.
To get the return/exchange process started for EU orders, please go to our return portal and follow the steps: https://www.returnform.com/cortazu.
To get the return/exchange process started for US or UK orders, please go to our return portal and follow the steps: https://cortazu.montareturns.com
Look up your order using your Email (the one you used to place your order) and Order Number (the "Uw referentie" number which you can find on the invoice that came with your package).
Please enter the order number with the # symbol in front on orders coming from the UK and the US.
For a complete return of your order, we will deduct a return handle fee of 6 EUR from your refund.
As soon as we have received the good(s) and ensured that it is in good condition, we will transfer a refund to you.
FAQ
How long is the return period?
I have not received my refund yet?
Refunds may take between 7-14 business days to process once the item is delivered to our facility. This may also vary on the Bank of the credit card used for the purchase.
If no refund is received within 14 business days, contact us support@cortazu.com and we'll get to the bottom of it!