Make sure the product still has its original tags attached and the product is unused.

To get the return/exchange process started for EU orders, please go to our return portal and follow the steps: https://www.returnform.com/cortazu.
To get the return/exchange process started for US or UK orders, please go to our return portal and follow the steps: https://cortazu.montareturns.com

Look up your order using your Email (the one you used to place your order) and Order Number (the "Uw referentie" number which you can find on the invoice that came with your package). 

Please enter the order number with the # symbol in front on orders coming from the UK and the US.

For a complete return of your order, we will deduct a return handle fee of 6 EUR from your refund.

As soon as we have received the good(s) and ensured that it is in good condition, we will transfer a refund to you.