Warranty 

Our Cortazu outerwear comes with a 3-year warranty from the date of purchase, which guarantees the quality and performance of our products. This warranty covers original, unmodified fabrics and materials used by Cortazu.

Please note that products purchased before April 2025 still have the original 5-year warranty. This adjustment allows us to align with industry standards while focusing on more sustainable materials, innovative repair programs, and reducing overall waste. As we continue to advance our eco-friendly materials, some may have different durability characteristics. A 3-year warranty ensures we stand by their performance while maintaining our commitment to the planet. We appreciate your support as we refine our approach to sustainability and outdoor performance.

The warranty does not cover normal wear and tear. We encourage our customers to care for their outerwear according to the care instructions provided, as proper maintenance can help prolong the life and performance of the garment.

Examples of wear and tear damages that are included in the warranty: 

• Seam tape delamination or peeling. 

• Zippers malfunctioning, getting stuck, or breaking under normal usage.

• Membrane failures related to waterproofness or breathability.

• Velcro losing its adhesion.

• Logo fading (for products bought no longer than 1 year ago)

• Hood/waist mechanism (for products bought no longer than 2 years ago)

Examples of wear and tear damages that are not included in the warranty: 

• Abrasion or tearing of the fabric due to extreme conditions or rough use. 

• Damage caused by accidents or misuse, such as snagging on sharp objects.

• Damage as a result of improper care or cleaning methods. 

• General loss of water repellency over time, which may require repellency treatment.

• Logo fading (for products bought longer than 1 year ago)

• Hood/waist mechanism (for products bought longer than 2 years ago)

• Normal deterioration due to contact with sweat.

Please note that if the product issue is not covered under warranty (e.g., cut, ripped fabric), repair services will be charged at the standard repair service URC rate plus a handling fee of 9.90 euros.

*If your purchase was made outside of the EU or you have a product from our Cortez collection, kindly reach out to us at support@cortazu.com. We will be happy to assist you further and explore the available options for your specific situation.

Please note that if a defective product covered under our warranty requires a replacement, it will only be replaced for the same model. It goes for clothing and accessories. If not in stock, a different compensation will be discussed.

*Products purchased through third-party sellers are not covered under Cortazu’s warranty. For repair services, we kindly recommend reaching out directly to the retailer where the item was purchased.

How does it work? 

If your product is broken and you suspect it is due to a product or manufacturing defect, we would be glad to assess whether it falls within the warranty period and conditions. To make a warranty claim, please fill out this form.

By providing these details accurately and thoroughly, you will help us expedite the warranty/repair claim process and ensure that we can address your issue promptly and effectively.

Repairs

Step 1: Contact Us

Customers can request a repair either in-store or by email. Before contacting, our Warranty Form must be completed to begin the process.

 

Step 2: Repair Approval

Our staff will review the request. If the repair is covered under warranty, we will approve it and submit the necessary details through a form to the United Repair Centre (URC) on your behalf.

 

Step 3: Repair Confirmation & Shipping

• Once the form is submitted, you will receive an email confirmation with a repair number.

• If you requested the repair online, you must print the confirmation and attach it to your package, before dispatching it to URC ( Krelis Louwenstraat 3, 1055 KA Amsterdam)

• If you requested the repair in-store, our staff will handle the process and ship the item to URC for you.

 

Step 4: Repair & Return

• For shipped repairs: URC will send the repaired item directly to the customer address.

• For in-store requests: You will receive an email notification when your repaired item is ready for pick-up at our store.

By following this process, we aim to provide you with efficient and effective warranty support or repair services for your product.

If you are located outside the Netherlands, any additional shipping costs will be charged after the service is completed. Please contact our support team to review the specific conditions for your case.

Please note that even if your issue is not covered under our warranty, it may still be repairable. In such cases, service costs and a handling fee will apply. For more details, contact our support team at support@cortazu.com.

 

Who covers the shipping costs for repairs?

If your product is under warranty and requires repair, you will be responsible for the shipping costs to send it to our repair partner. Once repaired, we will cover the shipping costs to return it to you. However, if the product is over three years old, even if still under warranty, you will be responsible for both the inbound and return shipping costs.