An overview of the differences between the Mountain Hard Shell, All-Weather Hard Shell and Insulated Hard Shell jacket can be found on our Product Comparison page.

To see what size you are, visit our size guide here.

If you live in The Netherlands or are planning to visit exciting Amsterdam anytime soon, please feel free to stop by our showroom. Located at the Admiraal de Ruijterweg 59 in Amsterdam.

You can also find us in specific locations from Bever and Carl Denig.

Good question! At Cortazu we pride ourselves in preparing you for the elements of adventure. Our products are built to withstand many elements but this also depends on the type of jacket. 

All of our Shell Jackets are made with Dermizax®EV. This fabric is 100% waterproof and windproof while remaining breathable under active conditions.

Depending on the adventure you are going to face one of our jackets will be a better choice than the other.

At Cortazu we are happy to state that we are a sustainable brand that tries to limit the effects of the fashion industry on the planet. Aside from being a Gold Winner of the ISPO Award for most sustainable brand in 2019, being a B-Corp, and using recycled materials for our products we have partnered up with Justdiggit and started to cool down the planet. For every jacket sold, we re-green 100 square meters of land on Africa. 

You can read more about our efforts to give back to the planet here at our sustainability page.

To read up about how to care for your jacket, visit our TLC page. 

Durable Water Repellant (DWR) coating is added to the fabric to make it more water-resistant. Almost all high-quality and technical outdoor jackets apply this coating to their jackets. 

Our product also receives a DWR coating to improve its waterproofness and prevent the garment from wetting out. This improves both waterproofness and breathability.

You can get a DWR at your local outdoor gear store or online. We personally recommend Nikwax.

There could be a few reasons for this:

1. Your order is still being processed

2. The confirmation got delivered to your spam-folder

3. Your email was misspelled (spelling is important ;) )

If you have not received a confirmation within 24 hours, please tell us at support@cortazu.com and we will help you out. 

All products that are in stock will be packed and shipped within 1-2 working days. Orders placed during weekends will be packed and shipped on the following Monday. It depends on the shipping destination, but we intend to deliver all orders within 1-12 working days.

At times, unforeseen delays may happen, but we promise we’ll do our best to make sure you get your new gear in the timeliest manner possible. If you have any questions about the delivery schedule just send an email to support@cortazu.com

Once you placed an order our fulfilment partner will ship your order as soon as possible. Due to this process, we are unable to change the details of orders made on our system once they have gone through the shipping process. 

Once you get your shipping confirmation, you may be able to contact the shipping provider and arrange for delivery to a different address.

You can also wait for a missed delivery and pick it up from a customer pick up point or we can re-ship it after it is sent back to us.

Unfortunately, we're unable to make any changes to an existing order. If you wish to add certain products, you'll have to place a new order. We can't remove the shipping costs despite the order being placed the same day as our warehouse has set policies. 

1. Can I use multiple discount codes or stack gifts? No, it's not possible to stack discounts and/or gifts. This means customers can not apply a discount code on top of a set deal or free product that's given during a (limited-time) promotion. Only one discount at a time can apply to a single order. 

2. Returns: If you wish to return your order for a refund, the free item has to be returned too. In case you wish to keep it, we will deduct the price of the item from your total refund amount.

Need to cancel an order? We are sad to hear this but let us know if you need any more information on our products or if there's anything we can do to help? 

We make it a priority to make sure we process orders quickly to make sure you get your products on time. Because of this, we cannot change webshop orders once they have been packed and shipped. 

When you receive your order confirmation, you can write to us at support@cortazu.com. Once you receive the package, you can process it as a return and once we receive it back we can issue you a (full) refund.

We ship worldwide! – and for free within the European Union and the US.

Within the EU and US, shipping is free.

Outside of the EU, a rate of €19,95 applies for shipping to CANADA, CHINA, ICELAND, NORWAY, RUSSIA, SWITZERLAND.

For Standard Shipping (5-15 days) to the UK, a rate of €19,99 applies. This shipping option is fulfilled by Deutsche Post, and delivery duty is covered by the customer. Priority Shipping to the UK with FedEx (2-5 days) has a rate of €39,95. With this option, delivery duty is covered by us.

For the REST OF THE WORLD, a rate of €39,95 applies for shipping.

Please note that for shipments outside of the EU (*UK - depending on the choice of carrier), import and tax costs are at your own expense. We are not responsible for any additional charges, nor the cost of return shipping should you refuse delivery.

For shipments outside of the EU, import and tax costs are at your own expense (*UK - depending on the choice of carrier). We are not responsible for any additional charges, nor the cost of return shipping should you refuse delivery.

Shipping time depends on the shipping destination, but we intend to deliver all orders within the following time frames:

Netherlands: 1-3 workdays

Belgium: 1-3 workdays

Luxembourg: 2-6 workdays

Germany: 1-3 workdays

United Kingdom: 3-15 workdays

France: 5-7 workdays

Switzerland: 5-7 workdays

Austria: 5-7 workdays

Sweden: 5-7 workdays

Denmark: 5-9 workdays

Norway: 5-7 workdays

Rest of Europe: 5-7 workdays

USA & Canada: 7-12 workdays

Rest of World: 5-15 workdays

Once your order is shipped, you will receive a shipping confirmation to your e-mail with the tracking link.

Once you placed an order our fulfilment partner will ship your order as soon as possible. Due to this process, we are unable to change the details of orders made on our system once they have gone through the shipping process.

Once you get your shipping confirmation, you may be able to contact the shipping provider and arrange for delivery to a different address.

You can also wait for a missed delivery and pick it up from a customer pick up point or we can re-ship it after it is sent back to us.

When your order is shipped, you will receive an email with a tracking link. Make sure to check your spam box. If your tracking link is broken or if a package is stuck or lost somewhere for too long, make sure to reach out to us at support@cortazu.com

If your package is stuck at customs the best thing to do is communicate with your customs to see when the package will be released, wait for the processing period to finish, and pay any fees that are required. We are not responsible for this, as we have no control over national laws.

Make sure the product still has its original tags attached and the product is unused.

To get the return/exchange process started for EU orders, please go to our return portal and follow the steps: https://www.returnform.com/cortazu.
To get the return/exchange process started for US or UK orders, please go to our return portal and follow the steps: https://cortazu.montareturns.com

Look up your order using your Email (the one you used to place your order) and Order Number (the "Uw referentie" number which you can find on the invoice that came with your package). 

Please enter the order number with the # symbol in front on orders coming from the UK and the US.

For a complete return of your order, we will deduct a return handle fee of 6 EUR from your refund.

As soon as we have received the good(s) and ensured that it is in good condition, we will transfer a refund to you.

We accept returns on orders shipped within the EU, US and UK within 30 days of purchase. Please ensure that tags are still intact and that the items are unworn, unwashed, and undamaged.

(EU) To return an item, please fill in this form.

(US, UK) To return an item, please fill in this form.

Refunds may take between 7-14 business days to process once the item is delivered to our facility. This may also vary on the Bank of the credit card used for the purchase.

If no refund is received within 14 business days, contact us support@cortazu.com and we'll get to the bottom of it!

If for any reason you are not entirely satisfied with your purchase, it’s super simple to return with our 30-day return policy. The conditions for exchange are dependent on the following: the items must be unworn, unwashed, and still have all tags attached.

Exchanges are not guaranteed because our stock is limited. To exchange an item, please fill in our exchange form.

If you wish to return your order for a refund, the free item has to be returned too. In case you wish to keep it, we will deduct the price of the item from your total refund amount.

Our Cortazu outerwear comes with a 5-year warranty, which guarantees the quality and performance of our products. The warranty covers original and unmodified fabrics and materials used by Cortazu. However, normal wear and tear damages are not covered. We encourage our customers to care for their outerwear according to the care instructions provided, as proper maintenance can help prolong the life and performance of the garment. For more information visit this page.

If your product is broken please visit this page.

If you have received a broken product please contact us at support@cortazu.com as soon as possible. Please do not remove any tags and if you can send pictures of the items, it would make the process a lot easier.

You can use the following payment methods with us: iDeal, American Express, Sofort, Mastercard, PayPal, Visa, Maestro.